Student Complaints & Integrity Office (SCIO)

The Student Complaints and Integrity Office (SCIO) provides advice and assistance to students and staff across VU, and promotes a respectful, safe and inclusive culture.

We also work with various external bodies including (but not limited to) Office of the Victorian Ombudsman, Victorian Police and Safer Community Networks.

Complaint resolution

Student Complaints and Integrity Office manages the student complaint resolution procedure. Our team of advisers and consultants provides specialist advice to assist students to resolve concerns with the University, through our three-step process. VU's Student Complaints Policy provides for the fair and prompt handling of student complaints in a manner consistent with our values.

Complaint resolution

Safer Community

The Student Complaints and Integrity Office supports the Safer Community program – a central point of enquiry, response and support for addressing concerning, threatening or inappropriate behaviour.

VU staff sitting behind a bench at an Open Day stall and talking with people

Talk2VU

Talk2VU allows you to share feedback and raise issues, even if you're not sure who you need to talk to.

Male and female student walking along corridor at City Tower

Student support

We have a range of services available to assist you throughout your studies and to help you get the most out of university life.

Student Charter & Student Conduct

The Student Complaints and Integrity Office manages the Student Conduct Policy, Student Misconduct Procedure and the Student Misconduct Regulations 2019. Staff can consult with us for advice and assistance in managing student misconduct. We are also available to provide training and resources to staff around student misconduct and managing student behaviour.